Carmen

At Sotto Scala 3.0, we want you to be completely satisfied with your artwork. If for any reason you need to return a product, we offer a simple and secure process.

Return policy:

Returns are accepted within 14 calendar days after receipt of the order.

The works must be returned in perfect condition , without damage, with the original packaging if possible.

No returns are accepted for personalized products or special orders, unless they have manufacturing defects or damage in the shipment.

How to request a refund:

Please contact our customer service team via [email] or [phone] indicating your order number and the reason for the return.

We will provide you with instructions for shipping the product back.

Once we have received and verified the condition of the artwork, we will process the refund to your original payment method within 5 to 10 business days .

Shipping

At Sotto Scala 3.0 we make sure that your ceramics, illustrations and paintings arrive in perfect condition.

Processing: 1–3 business days from payment confirmation.

Domestic shipping: 3–7 business days | International shipping: 7–21 business days.

Shipping cost: Calculated at checkout based on size, weight and destination.

Tracking: You will receive a tracking number to check your order at any time.

Special care: All parts are packaged with protective materials to ensure their safety.

If you have any questions about your shipment, our customer service team will be happy to help.